The management principle recommended by Mr. Gordon M.Bethune, former Chief Executive of the Continental Airlines is to hear the subordinates. For, they know more about the work, they know more about the weak-spots.
He says, “I was a mechanic in the Navy. And mechanics in the Navy are like mechanics in airlines. You may have more stripes than I do, but you don’t know how to fix the airplane. You want me to fix it? You know how much faster I could fix the airplane when I wanted to, than when I didn’t want to? So I’ve always felt that if you treat me with respect, I’ll do more for you.”…”And we never lied. You don’t lie to your own doctor. You don’t lie to your own attorney, and you don’t lie to your employees.”
It is because the authorities did not hear the subordinates for long in the I.T. Roll Out work, the mechanisation process is full of complications. When the subordinates asked genuine questions, they were insulted or ignored or frightened.
The same is the reason for so many flaws in the Revenue Manual and the Recovery Manual.
The text of the interview by Mr. Godon M. Bethune is posted here for the benefit of the readers.
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